All SEP Products carry a Lifetime Warranty. Lifetime warranty is for the life of the product*.
We know you work hard for your money, 'cuz we work hard for ours. All you have to do is contact us, receive the form and send them back. If it’s a manufacturers defect that lead to a shortened life, we’ll replace them at no cost to you, and within a reasonable time. In most cases we are willing to send an immediate replacement with just a little effort on your behalf; that means your car is back up and running in under a week. Most companies say 4-6 weeks, we shoot for under 7 day turn around. That means less down time for your vehicle.
Most instances we are able to send a replacement along with a return slip for any damaged products so you don't come out of pocket for anything.
Having Issues? Head over to the Contact page and send us an e-mail. We try to respond within a few hours, please be aware that we are operating in Hawaiian Standard Time.
***Due to elevated amount of fraudulent warranty attempts: Proof of purchase from SEP is required for warranty. If proof of purchase from SEP cannot be given the product can be sent to SEP for a thorough review with intention of determining the products origins, if the product is an SEP product warranty will be honored.
***Items which are potentially a warranty issue will be reviewed by the SEP Team and a full report and "Injector DNA" or equivalent sheet will be created. If all items are within advertised specifications or if there is clear user inflicted damage (Methanol, MTBE on any unapproved fuel usage, unfiltered fuel, Electrical system failures etc.) then the refunded amount will reflect the situation and a report will be made available to you. Items which are damaged by the user, sent back in any condition other than "New", will charged accordingly in addition to the restocking fee.
Snake Eater Performance inc, warrants all SEP Branded Products against defects in material and workmanship under normal use with standard gasoline, ethanol and regular maintenance for a period which includes the life of the product beginning from the date of original purchase.
Snake Eater Performance inc, will provide a replacement part for any part found to be defective. Original part(s) approved for return by Snake Eater Performance's Department must be returned prepaid by the shipper.
This warranty does not include labor charges connected with the determination or replacement of defective parts, or freight charges to ship these parts.
Snake Eater Performance inc, shall not be liable under this or any implied warranty for incidental or consequential damages. This warranty gives the retail customer specific legal rights and the customer may have other rights which vary from state to state.
This warranty shall be void if the product is not assembled, installed or operated in accordance with sound, safe and obvious mechanical principles; the product is resold or traded to another owner; components, accessories, or fuels not compatible with the product have been used; the unit has been used in on highway or emissions required applications; or the user has abused or otherwise failed to maintain the product.
To process a warranty claim, Snake Eater Performance inc, may require proof of your purchase. You should retain your sales slip or invoice along with this certificate with your valuable documents.
For assistance with assembly or installation, parts, and customer service (English only, please), you can phone, email, or write us at:
Phone: 9:30-2:00pm Hawaiian Aleutian Time (808) 262-5928 (Closed on Federal and State Holidays)
All warranty, use and fitment aspects will be covered and handled in all forms by Snake Eater Performance inc. Under no circumstance is any manufacturer of Snake Eater Performance products responsible in any way for the use, misuse, off label use or or obligated for warranty of any product purchased from Snake Eater Performance. Please direct all concerns to Support@SnakeEaterPerformance.com